22-05-2013

Emerson expands flow service capabilities

As an ongoing effort to strengthen global customer support, Emerson Process Management has created a new Flow Lifecycle Care organization. Flow Lifecycle Care provides an extensive range of flow service capabilities for the entire range of Emerson flow technology to better respond to global customer requirements. 

“The creation of Flow Lifecycle Care is a natural extension of Emerson’s commitment to expand global support and provide the highest level of flow measurement expertise expected from Emerson by our customers,” said Larry Flatt, group vice president of Emerson Process Management. “The importance of flow measurement, in virtually every industry and application around the world, warrants specific focus from Emerson to ensure we are actively helping customers maximize their investment.”

Customers must keep operations up and running reliably and many are under additional pressure to improve overall process efficiency and increase output. These demands are challenging to meet given staff downsizing, changing workforce demographics, budgetary constraints, and retiring technical expertise. With Flow Lifecycle Care, Emerson strives to bridge this gap with expert services and solutions that can aid customers in meeting their operational goals by maximizing the effectiveness of their flow technologies.

“By combining the service capabilities of Emerson’s flow technologies into one group, we intend to strengthen customer confidence in the form of less risk, increased reliability, and improved certainty in their flow applications,” said Scott Anderson, president of Emerson’s Flow Lifecycle Care.

Flow Lifecycle Care services are available around the world with 42 regional service centers and over 650 personnel.  Plans are well underway to expand this network of support. The new organization will focus on flow service and support for Emerson’s Daniel Measurement and Control, METCO, Micro Motion, Regulator Technologies, Rosemount Flow, and Roxar technologies.  By partnering with Emerson, customers can expect a comprehensive offering of flow services to include; installation, start up, repair, calibration, meter auditing, consulting, and education.